This Privacy Policy explains how Pizza Class Florence collects, uses and protects the personal data of users who visit this website, request information, book an experience or interact with our online services.

This website is operated by:

Data Controller: New Bridge Srl
Registered office: Via dell’Oriuolo 26R
Email: socials@newbridgepizza.com
Website: www.pizzaclassflorence.it

For any questions regarding this Privacy Policy or the processing of personal data, users may contact the Data Controller at the email address indicated above.

1. Personal data we collect

Through this website, we may collect the following categories of personal data:

identification and contact data, such as name, surname, email address and telephone number;
booking data, such as chosen experience, date, time, number of participants and special requests;
payment-related data, if the user books and pays online through external payment providers;
communication data, such as messages sent through contact forms or email;
technical and browsing data, such as IP address, browser type, device information, pages visited and website usage data;
cookie data, according to the Cookie Policy and the consent preferences expressed by the user.

We do not intentionally collect special categories of personal data, unless the user voluntarily provides information that may be useful for managing the experience, such as dietary needs, allergies or accessibility requests. In this case, such data will be processed only to provide the requested service.

2. Purposes of processing

Personal data may be processed for the following purposes:

to allow users to browse the website correctly;
to answer information requests sent through contact forms, email or other communication channels;
to manage bookings for pizza classes, cooking classes, wine tasting experiences and related services;
to process payments, confirmations, cancellations and customer assistance;
to send operational communications related to the booked experience;
to improve the website, user experience and quality of services;
to comply with legal, accounting, tax or administrative obligations;
to protect the rights, property and security of the Data Controller, users or third parties;
to send marketing communications only where the user has given specific consent, where required.

3. Legal basis of processing

The processing of personal data is based on one or more of the following legal bases:

performance of a contract or pre-contractual measures, when data are needed to manage bookings, requests and services;
legal obligation, when processing is required by accounting, tax, administrative or legal rules;
legitimate interest of the Data Controller, for website security, fraud prevention, service improvement and protection of rights;
consent of the user, for marketing communications, non-essential cookies, analytics or other activities that require prior consent.

4. Booking and payment data

If online booking or payment services are available on this website, the user may be redirected to or interact with external payment providers, such as Stripe or similar services.

Payment data are processed directly by the payment provider according to its own security standards and privacy policy. The Data Controller may receive limited information related to the transaction, such as payment confirmation, amount, booking reference and payment status, but does not store full credit card details on this website.

5. Contact forms and communications

When users send a message through a contact form or email, the data provided are used only to respond to the request and manage any related communication.

Users are invited not to include unnecessary sensitive information in contact forms or messages.

6. Cookies and tracking technologies

This website may use technical cookies necessary for its operation and, subject to consent where required, analytics, marketing or third-party cookies.

Technical cookies are necessary to ensure the proper functioning of the website and do not require prior consent.

Non-essential cookies, such as analytics or marketing cookies, are used only where required after the user has given consent through the cookie banner or consent management tool.

Users can manage or withdraw their cookie consent at any time through the cookie settings available on the website.

For more information, please refer to the website Cookie Policy.

7. Analytics and third-party services

The website may use third-party tools to analyze traffic, improve performance, manage bookings, process payments, display maps, embed content or protect the website from spam and security threats.

These services may process personal data according to their own privacy policies and may act as independent controllers or processors, depending on the service.

Examples may include, where installed:

Google Analytics or similar analytics tools;
Google Maps or map services;
Stripe or other payment providers;
WordPress plugins used for booking, multilingual content, forms, security or performance;
email and hosting providers.

The actual list of third-party services should be verified according to the tools installed on the website.

8. Data retention

Personal data are kept only for the time necessary to achieve the purposes for which they were collected.

In particular:

contact requests are kept for the time necessary to manage the communication;
booking data are kept for the time necessary to provide the service and comply with legal, accounting and tax obligations;
payment and invoice-related data may be kept for the period required by applicable law;
technical logs may be kept for security and maintenance purposes for a limited period;
marketing data are kept until consent is withdrawn or until they are no longer necessary for the purpose for which they were collected.

9. Data sharing

Personal data may be shared with:

employees, collaborators or authorized staff involved in managing the service;
hosting providers, website maintenance providers and technical suppliers;
booking, payment, email, analytics, security and communication service providers;
accountants, consultants or professionals, where necessary;
public authorities or legal bodies, where required by law.

Personal data are not sold to third parties.

10. International transfers

Some third-party services used by the website may process data outside the European Economic Area.

Where this occurs, the transfer will take place only in accordance with applicable data protection laws and using appropriate safeguards, such as adequacy decisions, standard contractual clauses or other lawful transfer mechanisms.

11. Data security

The Data Controller adopts appropriate technical and organizational measures to protect personal data against unauthorized access, loss, misuse, alteration or disclosure.

However, no online transmission or storage system can be guaranteed as completely secure. Users are therefore invited to use the website responsibly and to contact the Data Controller in case of any suspected issue.

12. User rights

Under applicable data protection laws, users may exercise the following rights:

right of access to their personal data;
right to rectification of inaccurate or incomplete data;
right to erasure, where applicable;
right to restriction of processing;
right to object to processing;
right to data portability, where applicable;
right to withdraw consent at any time, without affecting the lawfulness of processing based on consent before withdrawal;
right to lodge a complaint with the competent supervisory authority.

Requests may be sent to the Data Controller using the contact details indicated in this Privacy Policy.

13. Minors

This website and the related booking services are not intended to collect personal data directly from minors without the involvement of a parent or legal guardian.

If personal data relating to minors are provided in connection with a family experience or booking, they will be processed only for the purpose of managing the requested service.

14. Changes to this Privacy Policy

The Data Controller may update this Privacy Policy from time to time to reflect changes in legal requirements, website features or data processing activities.

The updated version will be published on this page with the date of the latest update.

15. Contact

For any request regarding this Privacy Policy or the processing of personal data, users may contact:

New Bridge Srl
Email: socials@newbridgepizza.com
Address: Via dell’Oriuolo 26R – Florence